Terms & Conditions
The following terms and conditions apply to all bookings. As a lot of work goes into preparing our surf lessons, food and booking accomodation, fotographers, yoga teachers, chefs etc. in advance. Please be mindful about our cancellation policy as canceling your spot means extra costs and work for us as we might not be able to fill your spot in time.
However, we understand that things can happen so please read our cancellation policy and other terms below.
1. Cancellations:
There is a 30% deposit to pay when booking. This sum is non refundable, regardless of when you cancel.
You can cancel your stay up to 90 days before the start of the retreat for a partial refund, after this no refund will be given. If you do want to cancel, please get in touch immediately and we will do our best to help.
Our cancellation policy serves the purpose to cover the costs for our vendors as well as compensate us for the risk that we may not be able to resell your spot.
Please make sure you have travel insurance in case of any unforeseen circumstances occur that might affect your travel plans.
Cancellations should be done via email sent to caroline@a-salty-life.com
Replacement
If you find someone else to take your spot in case you wish to cancel, a full refund will be issued (less any taxes or fees).
Cancellation by A Salty Life
A Salty Life has the right to cancel the trip due to, but not limited to, insufficient participation, illness or other unforseen events. In such cases the customer will receive a notification by e-mail and a full refund of the surf retreat will be issued (this excludes any flight tickets or other costs not included in the package).
Force Majeure
If the cancellation of an activity is due to a third party or an event which we do not have control over (such as, but not limited to, the weather), A Salty Life will offer the customer an alternative activity on a different date. If the customer does not use the alternative that is offered our obligation to refund will lapse.
2. Disclaimer
General
Customers participation in any of the A Salty Life Retreats services, activities or any other arranged event is at the customer’s own risk. The customer releases, waives and holds harmless the company, its offices, agents and/or employees from all claims, losses, damages, commitments, expenses (including legal costs) during or in conjunction with his/her participation in activities conducted and organized by A Salty Life, which may arise from, but are not limited to any injury, accident, illness, death, material damage or personal damage to the customer or to others.
A Salty Life is not responsible for the theft of valuables, delays, traffic obstructions and any related expenses that may result from such circumstances. The customer also indemnifies A Salty Life its officers, agents and/or its employees against all claims, losses, damages or expenses that any one or more of his/her executors, administrators, heirs, next of kin, successors or assignees may have in conjunction with his/her participation in activities conducted and organized by A Salty Life, and against any costs including legal fees that may incur as a result of any such claims, losses damages or expenses whether valid or not.
The customer will be responsible for any damage caused to equipment that belongs to the company (SURF BOARDS, sheets, cameras, wetsuits, furniture or any other items) and will be charged a repair or replacement fee. Please sunscreen and oils can permanently stain bed sheets and towels, if stains cannot be removed, the guest will be charged a replacement fee.
3. Data Usage and Protection
On occasion we will produce promotional items such as brochures, calendars, websites, films,social media content etc. Therefore, the customer agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with A Salty Life and also agrees that A Salty Life may use such recordings for promotion and/or advertising purposes without any prior consent. The customer agrees that his/her personal data may be used by the company for marketing and market research purposes. The company assures that all personal data will be treated confidentially and not be transferred to any third party other than necessary to fulfill the booking or deliver the requested service. The customer can terminate this agreement at any time in written form via email. In that case, the personal data and/or footage will not be used for market research purposes.
I you wish to not be in the pictures or videos please inform us BEFORE the start date of the retreat or activity so that we may notify the photographer.
4. Insurances and Travel Documents
- Travel to and from chosen retreat country is not included in the package prices and is the responsibility of the client.
- All participants are stongly adviced to have international travel insurance to cover any possible cancellations, travel issues, injury or illness.
- Travel documents: Each guest is responsible for the procurement of necessary travel documentation such as a passport. This will normally need to have a validity of at least 6 months to enter the chosen retreat country. Please contact your local embassy if you have any concerns regarding the chosen retreat country entrance requirements.
- A Salty Life recommends purchasing a policy with a “Cancel For Any Reason” clause. This should protect your trip payment from any unpredicted circumstances. Please make sure you read the fine print on what it covers so that you are sufficiently protected. We highly recommend buying your travel insurance at the same time or very soon after making your initial deposit with us. Further, make sure that your travel insurance covers sports such as surfing as not all insurances covers extreme sports.